UK, orders will be sent by Royal Mail 1st class at a cost of £3.50.
For all other countries, shipping is free on orders above £100.00, otherwise £10.00 or equivalent in Euros will be added to your bill.
We strive to ship your order as quickly as possible. However, due to fluctuations in order volume, it is possible, on rare occasions, that your order will require up to 48 hours for processing and packing before it is shipped. We are closed weekends and holidays and do not ship on these days. Please call us in advance if you know you have urgent needs.
To be eligible for same day shipping, please place your order by 2 PM Monday-Friday, excluding holidays.
Once your order is packed and with the delivery company it is out of our hands and we cannot cancel or stop the order. Should you change your mind or realize you've made an error, we will work with you after you receive your package. It will be your responsibility to return the product in accordance with our return policy. Our friendly staff will be glad to help you.
We are not responsible for packages lost, damaged or stolen on route to you, or after arrival. If you have special shipping needs, please call us in advance. We will do our best to work with you before and after your package is shipped. If your package is lost or damaged, please contact us and your local delivery centre immediately to report your problem.
Note for our international customers
It is your responsibility to check with Customs prior to ordering to see if your country permits the import of our products. Please do not order items that are not allowed for import into your country. Laws vary from country to country. If the package is seized by Customs for any reason, we will ONLY issue refunds, less shipping costs, if we actually receive the package back from Customs.
Return & Refund Policy
We strive to provide timely and accurate delivery of each order. If there is a problem with your order, call one of our Customer Service Specialists for assistance.
Full refunds will be given only for unopened, undamaged products (subject to time frames noted in next section). Customers are responsible for return shipping except when there has been an error on our part.
Opened products are NOT eligible for any type of refund. Due to their perishable nature, food and liquid items may only be returned if they were sent in error.
We can only process returns if the items were purchased directly through this web site or through our Customer Service.
Refund Conditions & Steps
Returned items must be authorized within 30 days of receipt of shipment except for books which must be authorized within 7 days of receipt.
Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. We can only refund the original purchase price. Shipping fees are non-refundable.